Best Drift alternatives, now that Drift is Salesloft.
Drift has been folded into Salesloft, so teams on it are shopping. Here are the honest alternatives for putting a conversation on your site, grouped by what you actually want it to do, including the one that qualifies leads instead of just capturing them.
First, decide what Drift was actually doing for you.
Drift did two jobs people tend to conflate: live chat with routing for sales, and conversational marketing playbooks. Most teams only needed one. Before you pick a replacement, decide whether you want a like-for-like chat-and-route tool, or whether the real job was qualifying inbound leads.
If the job was qualifying, a chat widget is the wrong shape to replace it with. The list below covers both paths honestly.
The alternatives
Grouped by the job to be done, not by feature count.
pepline
Not a chat widget. An agent that reads your site, interviews each visitor, qualifies them against your criteria, and returns a structured brief. It replaces the form, not the help desk.
Qualified
The closest like-for-like to Drift's sales-chat-and-route motion, built for large teams working named accounts with live reps.
Intercom
A full support inbox with a chatbot on top. Strong if you want help desk plus chat, though heavier and pricier than a pure lead tool.
Tidio
Affordable live chat with simple bots for small teams. A good fit if you just want a chat widget without enterprise weight.
Landbot
A visual builder for scripted bots and FAQ deflection. Fine for flows, but not built to qualify a lead and hand you a brief.
Salesloft
Drift lives on inside Salesloft's revenue platform. Worth a look mainly if you are already a Salesloft customer.
When a like-for-like Drift replacement is the right call.
If you genuinely want live sales reps jumping into chats and routing by account, pick Qualified or stay on Salesloft. pepline does not do live human chat or account-based routing.
pepline is the right move only if the job Drift was doing for you was qualifying inbound leads on your site. If it was, an agent that returns a brief beats swapping in another chat widget.
See the use case this maps to: Replace your contact form.
Questions, answered live.
These answers come from a pepline agent, live. Ask it your own.
Leaving Drift? Qualify, do not just re-capture.
The widget on our homepage is the same agent, running on our own site. Ask it something hard first, then decide whether qualifying beats swapping in another chat box.