Conversational AI platforms, compared by job.
Every platform here puts an AI conversation in front of an audience. One is tuned to deflect tickets, another to sell into the enterprise, another to structure intake. Buy on the label and you get a tool optimised for someone else's job.
The list
Grouped by the job each one is built for.
pepline
An agent that reads your site, answers pre-sales questions from your own content, interviews each visitor, filters out poor fits, and returns a scoped brief. Built for service businesses, not support desks.
Tidio (Lyro)
SUPPORT AILive chat plus the Lyro AI agent answering from your knowledge. Support-first, at small-business prices, with some inbound use.
Ada
SUPPORT AIAI customer-service automation for large volumes across channels. Serious tooling, procurement-grade sales process.
Salesforce Agentforce
SUPPORT AIAgents wired into Salesforce data and workflows, priced per conversation. Compelling if your business already lives there.
Perspective AI
SUPPORT AIAdaptive conversations that structure high-stakes intake: applications, claims, eligibility. Strong where the intake itself is regulated.
FlowGent
SUPPORT AIAn AI agent working Instagram and WhatsApp DMs in your brand voice. The pick when your prospects arrive through social, not your site.
Qualified
ENTERPRISE AI SDRPiper, an AI SDR in video, voice, and text, working enterprise websites into meetings and pipeline. Built around Salesforce, sold by contract after a demo.
1mind
AI AVATAR SELLERAvatar sellers with a generated face and voice that demo, answer technical questions, and follow up. Salesloft's named successor to Drift for conversational marketing.
Interact Labs
SALES AIAn agentic interface that demos the product and sorts visitors in real time, with enterprise controls (SOC 2, SSO). Young, SaaS-focused.
Contaktly
SALES AIA chatbot that identifies visiting companies, asks three sorting questions, and books meetings. Narrow by design, aimed at B2B SaaS and consulting.
Which one is right depends on your job, not ours.
If the job is deflecting support volume, Tidio's Lyro, Ada, or a full help desk will serve you better than pepline, which does not run support. If your business lives in Salesforce, Agentforce's per-conversation model plugs straight in, and Qualified's Piper takes the sales side of that stack further still. If prospects reach you through Instagram DMs, FlowGent is built for that channel; if AI-run enterprise demos are the goal, look at 1mind and Interact Labs.
pepline is the pick for one job: lead-facing work on your own website, ending in a scoped brief. That is the whole product, and it does not pretend to be the rest of the category.
Related reading
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Quick answers.
What is a conversational AI platform?
Software that puts an AI-driven conversation in front of an audience: on a website, in support channels, or in DMs. The label covers support deflection, enterprise agent stacks, structured intake, and lead-facing work, which differ more than the shared name suggests.
Which platform is best for inbound leads?
For turning website visitors into scoped briefs, pepline: the interview, the fit filter, and the brief are the product. Support-first tools can answer questions but hand you transcripts, not briefs.
What do these platforms cost?
The spread is wide: Tidio from $29 a month, Salesforce Agentforce at $2.00 per conversation on top of licences, Ada on enterprise contracts. pepline is a flat package from €19/mo with a one-month free trial.
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The widget below is the product, running on our own site. These answers are generated live, not written into the page.
Competitor prices come from public pricing pages, retrieved July 24, 2026, and exclude conversion, taxes and later changes.
Made for service businesses
Other comparisons
pepline vs Intercom / Fin
A scoped brief from your site, without renting a support suite billed per seat and per outcome.
No-code AI agent platforms
Builders hand you a blank canvas and a flow editor. Blueprints shaped for lead-facing work start further ahead.
Drift alternatives
Sunset announced, 1mind named successor. Decide what Drift did for you, then replace that.
See it decide, on this page.
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