Intercom pricing, explained.

Fin bills on three axes at once: seats, tier, and a meter on every outcome. Here is the honest math, and what a flat package looks like next to it.

pepline

An agent that interviews visitors and returns scoped briefs, priced as one flat monthly number.

Flat monthly packages. From €19/mo, one-month free trial.

Fin (Intercom)

Per-seat help desk plans with usage-priced AI on top.

From $29/seat/mo + $0.99 per outcome. A lead qualification outcome costs $9.99.

Set up yours Feature by feature

Overview

Fin, formerly Intercom, prices in three moving parts. Seats: every teammate costs from $29 a month on Essential, more on Advanced and Expert. Tier: features gate upward. Usage: the AI agent bills $0.99 per resolved conversation, and a lead qualification outcome costs $9.99. A Salesforce acquisition signed in June 2026 is pending, worth weighing before multi-year terms.

The model fits its buyer: a support organization that measures deflection. It fits a service business site poorly, because the meter charges most for exactly the visitors you wanted.

One number, known in advance.

Flat packages. No seat count, no outcome meter, no surprise line at month end.

The meter prices your leads at $9.99.

Fin charges $0.99 for a resolved ticket and ten times that for a lead outcome. On a site whose job is inbound, the meter points at you.

Priced for the job, not the suite.

You pay for interviews and briefs on your site, not for an inbox, ticketing, and omnichannel you will not use.

Feature by feature

The facts, side by side. Green marks a genuine pepline advantage. We keep the rest honest.

What matters for inbound work	pepline	Fin (Intercom)
Pricing model	pepline advantage.Flat monthly packages	Per seat, per tier, plus per outcome
Entry price	From €19/mo flat	From $29/seat/mo
AI pricing	pepline advantage.Included in the package	$0.99 per resolution; $9.99 per lead qualification outcome
Reference cost, 5 people	pepline advantage.From €19/mo, headcount-free	About $425/mo on Advanced, before outcomes
Free option	Limited.One-month free trial	Limited.Trial, then paid
Predictability	pepline advantage.Fixed, no automatic overage	Scales with seats, tier, and outcome volume
Support suite scope	Not included.No inbox, no tickets	Included.Inbox, tickets, help center, omnichannel
Autonomous ticket deflection	Not included.Not the job	Included.Vendor claims roughly 76% resolution

Which one fits you?

Choose pepline if

the spend is for inbound work on your site
you want the bill known before the month starts
headcount and cost should stay decoupled

Choose Fin (Intercom) if

you run a support organization and use the whole suite
per-outcome pricing maps to your ticket economics
you need the Intercom ecosystem around the price

BOTTOM LINE

Fin prices coherently for support at scale: seats for the team, a meter for the AI. If what you wanted was inbound work on a service business site, you are buying the whole suite to use one corner of it; pepline prices that corner flat, from €19/mo.

Pricing

Fin (Intercom)

The reference math: a 5-person team on Advanced runs about $425 a month before usage. Add a modest 100 AI resolutions and 20 lead outcomes and the month lands near $725. The bill moves with volume, in the wrong direction on a good month.

pepline

pepline is one flat number: Basic is €19/mo with 30 conversations included, Essential €59 with 75, Growth €99 with 150, a one-month free trial capped at 10 conversations first. No seats, no meter, no automatic overage.

Quick answers.

How much does Intercom cost for a 5-person team?

About $425 a month on the Advanced plan before usage, since every seat is billed. AI usage comes on top: $0.99 per resolution and $9.99 per lead qualification outcome.

What is a Fin outcome?

A metered event Fin bills for: a conversation the AI resolves costs $0.99, and a lead qualification outcome costs $9.99. The meter runs on top of seat and tier pricing.